These DrivrShield AI Terms and Conditions (the "Terms") are an agreement between you and DrivrShield, LLC, a Florida limited liability company ("DrivrShield," "we," "us," or "our"). They govern the DrivrShield AI application, your account, the $19.99 monthly subscription, in-app content, uploads, notifications, and any web interface expressly linked to the app.
DrivrShield AI is a nationwide automotive education companion. It explains the information you provide and general vehicle topics. It deliberately does not grade a particular deal, direct you to sign, predict what a dealer will accept, negotiate, procure a vehicle, or replace a human Deal Analyst.
1. Definitions
"AI Assistant" means the automated conversational, image-reading, document-extraction, explanation, comparison, calculation, and drafting functions in the App. It is not a human.
"App" means the DrivrShield AI application and the app-connected services covered by these Terms. "Subscription" means the $19.99 monthly auto-renewing access purchased through an authorized billing channel.
"Deal Materials" means dealer worksheets, pencils, buyer orders, quotes, advertisements, financing figures, vehicle-history reports, repair estimates, images, screenshots, messages, and other content you submit.
"Human Deal Analysis" means the separate $49.99 service, or another separately identified human-service package, in which a real Deal Analyst reviews an eligible vehicle proposal under separate order terms. It is not included in the Subscription unless a checkout expressly says otherwise.
"$500 Guarantee" means the separate Potential Savings Guarantee described in the Guarantee Rules. It never applies to the App, the Subscription, the AI Assistant, or ordinary AI output.
2. Eligibility and personal use
You must be at least 18 years old, reside in the United States, and be able to enter a contract. The App is for personal, noncommercial vehicle-shopping, vehicle-ownership, and automotive-education use.
You may not use the App for a dealership, lender, repair chain, broker, lead generator, data reseller, claim administrator, competing product, or other commercial intermediary without our written permission. One account is for one natural person unless the plan description expressly states otherwise.
3. Acceptance and electronic records
You accept these Terms by checking an unchecked box linked directly to them and completing enrollment. Mere download, passive use, a footer link, or a prechecked box does not authorize recurring billing. By completing enrollment, you electronically sign the Terms and the recurring-charge authorization shown for your billing channel.
You consent to receive the Terms, order confirmation, receipts, renewal and price notices, cancellation confirmation, material service notices, and other required records electronically. You may download or print them. This consent does not authorize marketing calls or texts.
We preserve the accepted version of the Terms, the date and time of acceptance, your account identifiers, the price and billing channel, the checkbox and purchase events, and a reproducible copy of the material terms displayed at enrollment.
4. The $19.99 monthly Subscription
The Subscription costs $19.99 per month plus applicable tax and automatically renews each month until canceled. The first charge occurs when enrollment is confirmed unless a trial is expressly disclosed. Later charges occur according to your billing channel's renewal schedule.
The Subscription provides personal access to the App's deal-literacy, vehicle-history-literacy, vehicle-knowledge, ownership, and maintenance features, subject to the disclosed technical and fair-use limits. It does not include human Deal Analyst time, a deal grade, a human counter-offer, dealer contact, a live consultation, a Human Deal Analysis, a higher package, a third-party paid report, or any Guarantee unless a written checkout expressly adds a separately priced benefit.
We may add, remove, improve, or replace nonmaterial features. We will not silently remove the central paid value of the plan or convert a separately priced service into an undisclosed recurring charge. Material adverse changes receive notice and any remedy required by law.
Price changes. The Subscription price may change. The price displayed at enrollment is the price you pay until we give you the advance notice described in Section 21. A price increase never takes effect for an existing subscriber without that notice and, where law or the billing channel requires it, your renewed consent.
No Guarantee. Paying $19.99, uploading a worksheet, or receiving an AI explanation never activates the $500 Guarantee.
5. Deal-literacy features
The App can read a photograph or upload of a dealership worksheet and explain the figures shown, such as vehicle price, stated dealer fee, taxes, government charges, trade figures, optional products, GAP, service contracts, protection packages, APR, amount financed, finance charge, term, payment, and total of payments.
The App can explain common selling structures and tactics — payment packing, term stretching, four-square presentations, add-on bundling, payment-focused framing, or conditional pricing — and can draft questions or phrases you may choose to use. A label describes a general pattern; it is not a finding that a particular dealer committed fraud, violated law, or intentionally deceived anyone.
The AI does not decide whether a specific deal is good or bad, issue a proprietary grade, deliver a formal counter-offer, tell you to sign or reject a transaction, or predict a dealer's response. When you request a specific deal judgment, the App can explain the components and offer a link to the separately priced Human Deal Analysis.
6. Vehicle-history literacy
You may upload or paste an authorized CARFAX, AutoCheck, or similar vehicle-history report for explanation. The App can explain terms such as salvage, rebuilt, flood, lemon, odometer, total loss, structural damage, accident, damage reported, ownership event, service entry, and title brand in general language.
The App is not affiliated with or endorsed by any vehicle-history provider unless expressly disclosed. It does not create, verify, replace, or certify the source report. A clean report does not prove that a vehicle is damage-free, mechanically sound, properly repaired, safe, or free of title or mileage problems. An adverse entry does not by itself establish current condition or legal noncompliance.
Review the original report, verify the vehicle identification number, use official title and recall resources, and obtain an independent physical inspection when appropriate. Third-party report terms and licensing restrictions remain applicable.
7. Vehicle knowledge and comparisons
The App can explain and compare published crash ratings, horsepower, torque, estimated acceleration, towing capacity, payload, fuel economy, dimensions, trim levels, features, recalls, reliability information, and other specifications.
Specifications vary by model year, trim, powertrain, equipment, tires, configuration, testing method, geography, software version, and source. Towing and payload values depend on the exact configuration and operating conditions. Crash ratings from different programs, years, vehicle classes, or test protocols may not be directly comparable.
Verify material specifications with the manufacturer, the vehicle label, the owner's manual, an official safety source, and the exact vehicle before purchase or use. The App's comparative answers are educational and are not an endorsement, ranking guarantee, inspection, or safety certification.
8. Ownership, maintenance, and repair-price guidance
The App can explain maintenance intervals, dashboard terms, vehicle parts, common repair categories, labor and parts concepts, and general repair-price ranges. It can help you identify questions to ask a repair facility, such as what failed, how it was diagnosed, whether parts are original-equipment or aftermarket, which labor operations are included, and whether the estimate includes taxes and shop supplies.
Repair-price information is a general range, not a quote, appraisal, diagnosis, authorization, or promise that a shop's price is fair. Actual cost depends on the vehicle, location, labor rate, parts quality and availability, taxes, diagnostic time, corrosion, related damage, warranty coverage, and work discovered after disassembly.
The App does not instruct a repair facility, authorize work, inspect a part, verify a diagnosis, determine warranty coverage, or resolve a dispute. Obtain an in-person assessment from a qualified repair provider when needed.
9. Critical mechanical-safety rule
The App will not state that a vehicle is safe to drive, that a warning is harmless, or that a noise, vibration, odor, leak, warning light, braking issue, steering issue, tire issue, overheating condition, fuel concern, electrical symptom, visibility problem, airbag concern, or other safety-related symptom can be ignored.
For a possible safety issue, the App may describe general possibilities and will direct you to stop relying on the chat and obtain prompt in-person help from a qualified repair or roadside provider. If continued operation may create immediate danger, move away from traffic only if it can be done safely and contact emergency or roadside assistance. Do not use the App as an emergency service.
A chat cannot observe the vehicle, test components, read all diagnostic data, evaluate severity, account for road conditions, or protect occupants and others. You remain responsible for deciding not to operate a vehicle when safety is uncertain.
10. AI disclosure and limitations
You are interacting with an automated AI system unless the interface expressly identifies a human. AI output may be incomplete, outdated, inconsistent, or wrong. It may misread a photograph, omit a line, confuse a vehicle or model year, perform incorrect arithmetic, rely on stale data, or produce a confident-sounding statement without adequate support.
Ordinary App output is not reviewed by a Deal Analyst. Human review occurs only in a separately purchased Human Deal Analysis or a higher package that expressly includes it.
No AI answer changes these Terms, waives a fee, creates a refund, activates a Guarantee, binds DrivrShield, or binds a dealer, lender, manufacturer, repair facility, insurer, history provider, app store, or other third party.
11. No professional, dealer, broker, or financing role
DrivrShield does not provide legal, tax, accounting, investment, insurance, safety, mechanical, inspection, appraisal, title, or individualized financial advice. The App does not determine legal compliance or replace a qualified provider.
DrivrShield does not sell, lease, list, advertise for sale, source, locate, procure, reserve, transport, inspect, repair, warrant, or take title to a vehicle. It does not contact or negotiate with a dealer for you, transmit an offer, handle a deposit or purchase money, sign a document, participate in delivery, or accept transaction-contingent compensation.
DrivrShield does not offer, originate, arrange, coordinate, broker, place, negotiate, service, or guarantee financing. It does not take or transmit a credit application, pull or buy a credit report or score, select or match a lender, lock a rate, make a credit decision, or provide credit repair.
12. Independence and third-party names
DrivrShield is independent and is not sponsored, controlled, endorsed, or authorized by any dealership, manufacturer, lender, repair facility, insurer, warranty provider, vehicle-history provider, valuation provider, app store, trade association, or government agency unless expressly disclosed.
Third-party names and marks are used only to identify the vehicle, report, product, specification, rating, or source being discussed. References to CARFAX, AutoCheck, Kelley Blue Book, Black Book, Apple, Google, NHTSA, or another source do not imply affiliation or licensed data access.
13. Your decisions and final documents
You alone decide whether to shop for, buy, lease, finance, refinance, trade, insure, repair, maintain, modify, operate, tow with, or accept delivery of a vehicle. DrivrShield is not a party to any purchase, lease, credit, deposit, trade, repair, warranty, service-contract, GAP, insurance, or protection-product agreement.
Read every final document. Verify the vehicle and condition; price; fees; taxes; APR; finance charge; amount financed; term; payment; total of payments; trade value and payoff; add-ons; cancellation rights; title; history; recalls; insurance; repair authorization; and warranty terms. Third-party final documents control their transaction.
Do not treat an App answer as permission to sign, drive, tow, repair, decline a repair, miss a deadline, waive a right, or ignore a warning. Pause and seek appropriate in-person or licensed help when the stakes require it.
14. Your uploads and permissions
You are responsible for complete, current, legible, and accurate uploads. You represent that you own or are authorized to submit the material and that our permitted processing will not violate another person's rights or a report license.
Do not submit stolen, forged, altered, unlawfully recorded, malicious, deceptive, privileged, or improperly disclosed material. We may reject, quarantine, delete, or request correction of content that appears unsafe, unauthorized, unrelated, or unreadable.
You retain the rights you own. You grant DrivrShield a limited, nonexclusive license to host, copy, convert, extract, analyze, display, transmit to approved processors, and generate outputs from the material in order to provide, secure, support, document, and improve the service as disclosed; investigate misuse; comply with law; and establish or defend claims.
15. Sensitive information and device permissions
Redact unnecessary personal information. Do not upload a complete Social Security number, bank or payment-card number, password, account login, one-time authentication code, driver's-license image, signature image, complete credit application, medical information, biometric identifier, or unrelated information about another person.
Camera, photo-library, file, notification, and similar device permissions are used only as disclosed by your operating system and the Privacy Policy. You may deny or later revoke an optional permission, although the related feature may stop working. DrivrShield will never request a banking, lender, dealer-system, or device password.
16. Accounts and security
Provide accurate account information, protect your credentials, use multifactor authentication when offered, and promptly report suspected unauthorized access. Do not share an account, evade usage limits through multiple accounts, or allow another person to use your Subscription for a commercial purpose.
No system is perfectly secure. We use reasonable safeguards appropriate to our operations and published practices, but we do not guarantee that every transmission, device, provider, or account is immune from compromise. Report security concerns to priv@drivrshield.com.
17. AI providers, human access, and training
We use approved AI, OCR, hosting, storage, analytics, crash-reporting, payment, support, and communications providers, identified by service category in the Privacy Policy. The Privacy Policy describes the information categories, purposes, disclosures, retention, and your state rights.
Authorized people may access content for support, safety, security, abuse investigation, quality assurance, or a separately purchased human service. Access is role-based, logged where feasible, limited to need, and subject to confidentiality and deletion controls.
We do not permit general-model training on identifiable customer content without your separate, optional, informed consent, as described in the Privacy Policy.
18. Usage limits and prohibited conduct
The $19.99 plan is subject to reasonable personal-use, message, image, document, storage, rate, and technical limits displayed before purchase or in the plan description. We will not use an undisclosed limit to contradict an unlimited claim.
- Do not use the App for fraud, forged records, impersonation, harassment, threats, discrimination, collusion, price fixing, unlawful surveillance, or evasion of law.
- Do not upload malware, credentials, stolen content, or another person's private information without authority.
- Do not represent AI output as an official dealer, lender, manufacturer, government, vehicle-history, inspection, appraisal, diagnostic, repair, or safety determination.
- Do not scrape, reverse engineer, extract model behavior, bypass controls, overload the service, share credentials, resell access, or use outputs to train or benchmark a competing AI system.
- Do not use the App to make a consequential decision about another person's credit, insurance, employment, housing, health, education, essential services, or legal rights.
19. Ownership and license
DrivrShield owns or licenses the App, software, prompts, workflows, designs, text, explanations, scoring methods reserved for human services, checklists, deal-sheet formats, graphics, report formats, service names, and other content. Subject to payment and these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to use the App on devices you own or control, for personal use.
You may not copy, publish at scale, modify, distribute, sublicense, sell, rent, lease, remove notices, create a derivative commercial service, reverse engineer, or exploit the App except to the limited extent a restriction is prohibited by applicable law.
AI output may not be unique, and another user may receive similar material. We do not promise exclusive rights or clearance in generated wording. Review output before sending, publishing, or relying on it.
20. Billing and automatic renewal
The Subscription is $19.99 per month plus applicable tax and renews automatically until canceled. Before enrollment, the checkout clearly displays the amount, frequency, renewal, included service, material limits, any trial or promotion terms, the cancellation method, and the refund rule. We obtain your express informed consent before the charge.
If you subscribe through our website, our payment processor charges the authorized payment method on or about the same calendar day each month. If you subscribe through the Apple App Store or Google Play, that store processes billing under its own terms and displays the authoritative renewal date.
Deleting the App, signing out, disabling notifications, removing a device, or requesting data deletion does not by itself cancel a Subscription. You must use the cancellation method for your billing channel.
21. Trials, promotions, and price changes
No trial, discounted first month, annual plan, or promotional conversion exists unless the enrollment screen states the duration, initial price, conversion date, ongoing price, eligibility, and cancellation deadline before enrollment.
We will give the notice required by your billing channel and applicable law before a recurring price increase or a materially adverse renewal change. Where new consent is required, the change will not take effect without it. Benefits and promotional credits expire only as disclosed and have no cash value.
22. Cancellation
You may cancel at any time. For a website Subscription, use the Manage Subscription control on your Account page. For an Apple-billed Subscription, use the subscription settings associated with your Apple account. For a Google Play-billed Subscription, use Google Play subscription management.
Cancellation stops future renewals and normally leaves access through the current paid period. We will not require a retention call, a questionnaire, or an additional offer before accepting a direct cancellation. A direct cancellation receives a durable confirmation.
If you cannot access your account, contact sup@drivrshield.com. We will provide reasonable assistance, but we cannot cancel a store-billed subscription through a method the store does not make available to developers.
23. Refunds and billing errors
Except for an unauthorized or duplicate charge, failure to deliver the paid service, an express promotion, or a nonwaivable right, Subscription fees are nonrefundable and are not prorated for partial use, unused features, deletion of the App, a vehicle purchase, or a decision not to use the service.
Apple or Google controls the refund process for charges it bills. DrivrShield handles refunds for website charges. Contact sup@drivrshield.com with your account email, the charge date, the amount, and the issue. Nothing in these Terms waives a chargeback or statutory remedy.
The $500 Guarantee does not create a refund right for any $19.99 Subscription charge. A Guarantee refund, if earned by an eligible human service, concerns only the separately disclosed human-service fee and follows the Guarantee Rules and the applicable payment channel.
24. Notifications and communications
The App may send account, security, billing, upload, support, and service notifications. Push notifications are controlled through the App and your device settings. Transactional messages are not marketing consent.
Marketing email, automated or prerecorded calls, and marketing texts require separate consent where applicable; marketing consent is never a condition of purchase. You may use the stated unsubscribe or STOP method. We will not record a call or video session without the notice and consent required where participants are located.
25. Privacy and state requests
The Privacy Policy governs personal-information practices, including uploads, photos, chat content, device and usage data, providers, retention, security, deletion, advertising status, and state rights. These Terms do not replace it.
We provide a nationwide process for access, correction, deletion, portability, restriction, opt-out, and appeal where applicable, with identity verification and authorized-agent procedures. Subscription cancellation, account deletion, and privacy deletion are separate actions; each is explained where you take it.
26. Availability, updates, and mobile data
The App requires a compatible device, a supported operating system, an internet connection, and sufficient storage. Carrier data and messaging charges may apply. We may require updates for security, compatibility, or material functionality and may stop supporting obsolete versions after reasonable notice when practical.
No uptime or response-time promise applies unless expressly stated. Third-party AI, data, history, safety, store, hosting, or network services may be unavailable. When a material source or function is unavailable, the App is designed to fail safely rather than fabricate a result.
27. App-store terms
Apple and Google are not parties to these Terms and do not provide the App's content, the Human Deal Analysis, or the Guarantee. The applicable store may be responsible for store billing, distribution, and any duties its terms impose. These Terms do not override mandatory store terms.
For an Apple-distributed copy, the license is limited to use on Apple-branded products you own or control as permitted by the Usage Rules, including permitted family or volume arrangements. Apple has no obligation to provide maintenance or support. To the extent required by Apple's minimum terms, Apple and its subsidiaries are intended third-party beneficiaries of the end-user license provisions and may enforce them.
For Google Play distribution, purchases, renewals, cancellations, and refunds are also subject to Google Play terms and account controls. A conflict concerning store billing is resolved under mandatory store and consumer rules; DrivrShield remains responsible for its own App promises to the extent required.
28. Feedback, reviews, and complaints
You may provide voluntary feedback, which we may use to improve the App without identifying you unless agreed otherwise. Nothing prohibits an honest review, a good-faith complaint, a report to a government agency, participation in an investigation, or a truthful statement about your experience.
Report an incorrect, harmful, privacy-invasive, discriminatory, unsafe, or mislabeled output to sup@drivrshield.com. A material safety, account, or billing complaint is reviewed by an authorized person. We will not retaliate against a good-faith complaint.
29. Corrections and AI escalation
Report a material extraction, calculation, vehicle-identification, specification, source, history, or repair-range error to sup@drivrshield.com. Include the output, the date, the source material, the disputed item, and the requested correction.
We may correct the answer, explain the limitation, remove content, escalate to a provider, or suspend a feature. A correction does not convert an App output into a Human Deal Analysis or a Guarantee-eligible result.
30. Suspension and termination
We may restrict or suspend access for payment failure, a credible security threat, prohibited use, material breach, a legal requirement, harm to the service or others, or misuse of third-party content. When practical, we will provide notice and a chance to correct an ordinary account or payment issue.
If we permanently end the Subscription without customer breach, we will stop future billing and provide any refund or access required by the billing channel and law. A suspended customer may appeal by emailing sup@drivrshield.com.
31. Third-party services and content
Third-party reports, listings, ratings, specifications, repair data, app stores, payment services, websites, and integrations are governed by their own terms. We do not control their accuracy, availability, security, price, license, or conduct and are not responsible for an independent third party's act or omission.
A link or reference is not an endorsement. If a paid core feature depends on an unavailable third-party service, we may offer a reasonable substitute, credit, refund, or termination as appropriate to the material effect and applicable rules.
32. Disclaimer of warranties
These disclaimers do not exclude a right that applicable law does not allow to be disclaimed. The separate $500 Guarantee, when applicable to a human service, is governed only by its written rules and does not become a warranty for the App.
33. Limitation of liability
Liability for a separate human service is governed by its order terms and any express Guarantee. These limits do not apply to fraud, intentional misconduct, gross negligence where it cannot be limited, nonwaivable privacy or security liability, an express Guarantee obligation, or a right or remedy that law does not allow the parties to limit.
34. Limited customer indemnity
To the extent permitted by law, you will defend and indemnify DrivrShield from a third-party claim resulting from your knowing submission of stolen, forged, unlawful, or infringing material; fraud or impersonation; prohibited commercial resale; or material violation of another person's privacy or intellectual-property rights.
This duty does not cover DrivrShield's own negligence, misconduct, statutory violation, product design, or unauthorized use of content. We must provide prompt notice and reasonable participation rights.
35. Informal resolution and small claims
Before filing a claim, either party may send written notice describing the issue, the requested relief, and the relevant account or purchase. The receiving party has 30 days to investigate and attempt resolution. This process does not extend a deadline when law does not allow it or prevent urgent protective relief.
Either party may bring an eligible individual claim in small-claims court. You may also communicate with a government agency or use another process that cannot lawfully be restricted.
36. Individual arbitration and opt-out
Except for an eligible small-claims matter, a government-agency matter, intellectual-property misuse requiring temporary relief, or a claim that law makes nonarbitrable, a dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this clause.
You may opt out without penalty by sending a personally signed notice within 30 days after first acceptance to priv@drivrshield.com with the subject "Arbitration Opt-Out." State your name, account email, acceptance date, and that you opt out. We will preserve and honor a timely opt-out.
37. Florida governing law and nationwide rights
DrivrShield is based in Florida, and these Terms use Florida law as the contractual baseline. The Federal Arbitration Act governs Section 36, and other federal law controls where applicable. Otherwise, Florida law governs without applying conflict-of-law rules.
Because the App is offered nationwide, the Florida choice does not eliminate a mandatory consumer protection provided by the law of your home state. If applicable law requires a different consent, cancellation method, notice, refund, forum, limitations period, privacy right, warranty rule, or remedy, that mandatory protection controls for you.
38. Changes to the Terms
We may update these Terms prospectively. We will post the effective date and provide required notice. A material change to recurring charges, cancellation, privacy use, arbitration, safety, an included paid service, the Guarantee boundary, or liability will not apply retroactively merely because it was posted.
Where new consent is required, the change will not apply until it is obtained. Otherwise, a materially adverse change affecting renewal will be disclosed with a direct cancellation method before the affected charge.
39. General provisions
These Terms, the subscription screen, the recurring-charge authorization, the Privacy Policy, and any separate order accepted for a human service are the entire agreement for their respective services. A separate human-service order does not change these Terms except where it expressly says so.
DrivrShield may assign these Terms in connection with a merger, reorganization, financing, or sale if the successor assumes the obligations and provides required notice. You may not transfer the Subscription. Delay is not waiver. If a provision is unenforceable, it will be narrowed only as needed and the remainder will continue, subject to Section 36.
40. Contact
DrivrShield, LLC — a Florida limited liability company, Central Florida.
- App support, billing, and cancellation help: sup@drivrshield.com
- Privacy and security: priv@drivrshield.com
- Formal notices and arbitration opt-out: priv@drivrshield.com, subject "Formal Notice"
- Website: drivrshield.ai